FAQ & POLICIES
- Is your crystal natural /real ?
Our crystals are 100% real and Consciously Curated.
All Man made/dyed crystals/glass will be additionally marked.
- How much is the shipping fee
We do not provide Free Shipping ,Beacuse we pass every saving directly to you , keeping our base prices razor-sharp.
For package less than 0.7kg ,shipping fee is $14.9 ; between 0.7kg to 2kg, the shipping fee is 29.9$ . Between2-12kg, the shipping fee is $14.9 per kg ; Over 12kg, the shipping fee is $10 per kg , Less than 1 kg,will be counted as 1kg.
To some distant countries, the shipping fee is $30 USD per KG.DM if you are not sure.
- Which courier company is used for shipping?
The shipping companies we work with are FedEx, DHL, TNT, 4PX, CNE, USPS, ROYAL MAIL, CANADA POST, etc. We will choose the shipping company according to the specific destination and weight.
- How long does it take to received after payment?
Processing time: Delivery within 2 days at the latest after payment
Shipping time: Normally 5-8 workdays, shipping may be delayed because of covid and weather situations sometimes.
Delivery
Transportation scope: Our global transportation does not include areas involving legal disputes and military bases
Purchase Instructions
◆If have any requests for your order, it is your responsibility to inform us before placing an order, and we will try our best to meet your requirements.
◆Coupon code: Not applicable to orders that have been placed. Therefore, if you have one, please confirm and enter it at checkout so that you can enjoy the discount!
◆For legal reasons, I can never guarantee that the crystals sold can cure any disease, nor that they will provide you with a description.
About After-sales
◆PLEASE FILM AN UNBOXING VIDEO .We will NOT issue any kind of refund without an unboxing video to prove everything you received.
◆If you have a problem with your package, please contact us first Delivered successfully more than 3 days parcels we generally do not deal with after-sales
◆We only deal with after-sales issues for damaged goods and goods missed/misdelivered.
◆We are not responsible for all preferences and dissatisfaction regarding personal objective circumstances .
◆We do not refund orders with incorrect addresses and phone numbers. Please fill in the correct shipping information carefully and cautiously.
◆We not responsible for lost or stolen packages, but if this problem occurs, please contact us. we will try our best to cooperate with you.
Feedback
Your positive feedback is very important and we highly value our customers' satisfaction and opinions. Please contact us if you have any questions and we will deal with your problem as soon as possible. If you love our crystals, would you mind leaving your comments and pictures of the beautiful crystals on our website?
Contact US
Instagram: lily_love_crystal
Email: xpx960110@163.com
Please note that by purchasing from our store, you have confirmed and agreed to all my store policies.All our content belongs to us and is bound by our copyright.Prohibit all forms of misappropriation of our content results.